Protect Your Sleep with HAVERA

HAVERA stands behind the quality of its products. This 10-Year Limited Warranty covers certain verified defects in materials or workmanship that occur during normal household use and in accordance with the provided care instructions.

This warranty begins on the original purchase date and remains in effect for 10 years. It does not restart when a product is replaced.

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1. WHO MAY USE THIS WARRANTY

This warranty is offered exclusively to the original purchaser and is not transferable.

To be eligible, the product must:

1. Have been purchased new from havera.us or from a seller expressly authorized by HAVERA.
2. Have been used only for normal household purposes.
3. Have been washed, dried, stored, and used according to the care instructions.
4. Retain its original, legible labels.
5. Be accompanied by valid proof of purchase showing the date, product, seller, and order number.

For Amazon purchases, the seller listed on the order must be HAVERA or an authorized HAVERA seller.

Product registration within 30 days after purchase at havera.us/warranty is recommended. Registration helps with verification but does not replace proof of purchase. Where applicable law permits registration to be required for particular warranty benefits, HAVERA may verify that registration was completed on time.

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2. COVERED DEFECTS

Subject to inspection and verification, this warranty may cover:

• Seams that open because of a manufacturing defect.
• Premature separation of the elastic or fitted skirt.
• Material defects that prevent normal use of the product.
• Premature separation, cracking, or detachment of the waterproof membrane caused by a manufacturing defect.
• Loss of waterproof performance directly attributable to a defect in materials or workmanship.
• Manufacturing defects in closures, zippers, or other components when applicable to the purchased model.

A leak does not automatically establish a covered defect. Before approving a claim, HAVERA may evaluate the product’s condition and age, the washing instructions followed, and any other reasonable potential cause.

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3. EXCLUSIONS

This warranty does not cover:

• Normal wear or a gradual reduction in performance caused by ordinary use and aging.
• Normal changes in softness, texture, color, appearance, or dimensions that do not prevent the product from functioning.
• Pilling, wrinkles, discoloration, stains, or odors.
• Damage caused by accidents, abuse, negligence, improper storage, or use other than intended.
• Cuts, tears, punctures, or damage caused by sharp objects.
• Damage caused by pets, insects, bedbugs, rodents, mold, or pests.
• Damage caused by fire, smoke, flooding, excessive sunlight, or natural disasters.
• Use of bleach, chlorine, fabric softener, ironing, dry cleaning, harsh chemicals, or inappropriate detergents.
• Washing or drying at temperatures above those stated in the care instructions.
• Damage caused by washing machines, dryers, or other equipment.
• Damage caused while installing or removing the product.
• Selection of the wrong size or incompatibility with a mattress exceeding the published dimensions.
• Use in hotels, hospitals, short-term rentals, residences, institutions, or other commercial environments.
• Products that have been altered, cut, repaired, or modified.
• Products purchased used, secondhand, through unauthorized liquidation, or from unauthorized sellers.
• Products whose labels have been removed, modified, or made illegible when this prevents identification.
• Damage to a mattress, foundation, sheets, furniture, personal property, or other goods.
• Indirect, incidental, special, or consequential expenses or damages to the extent permitted by law.

This warranty covers only the eligible HAVERA product. It is not insurance for a mattress and does not guarantee replacement of any mattress or other property if a spill or leak occurs.

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4. HOW TO FILE A CLAIM

The purchaser must submit the claim at:

havera.us/warranty-claim

The request must include:

1. Full name and contact information.
2. Order number and proof of purchase.
3. Product name, model, and size.
4. The approximate date the problem was discovered.
5. A complete description of the defect.
6. Clear photographs of the full product, the affected area, and the product labels.
7. A video of the problem when loss of waterproof performance is claimed and HAVERA requests it.
8. A description of the washing method, products used, and wash and dry temperatures.
9. The warranty registration number, when available.

The purchaser must keep the product while the claim is under review and must not discard it until written instructions are received from HAVERA.

HAVERA may request additional information, a reasonable waterproof test, or the physical return of the product. The purchaser will have 30 days to provide the information or ship the product after receiving instructions. Failure to respond may result in closure of the claim.

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5. RETURN AND INSPECTION

Do not send any product without prior authorization and a claim number.

When HAVERA requests a return:

• The product must be clean, dry, and in safe sanitary condition.
• The assigned claim number must be included.
• HAVERA may reject products that are contaminated, wet, moldy, exposed to bodily fluids, infested, or otherwise unsanitary.
• The customer must use a trackable shipping method.
• HAVERA is not responsible for packages lost or damaged before receipt.

HAVERA may provide a prepaid label or require the customer to pay the shipping cost initially. If inspection confirms a covered defect, HAVERA may reimburse the reasonable cost of standard return shipping.

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6. REMEDY PROVIDED BY HAVERA

When HAVERA confirms a covered defect, HAVERA may, at its option:

• Replace the product with the same model and size;
• Replace it with a comparable product when the original is unavailable;
• Issue credit toward another HAVERA product; or
• Refund the original price actually paid for the product.

Any refund or credit will not exceed the original price paid and excludes taxes, discounts, shipping charges, and other expenses unless otherwise required by law.

The color, design, material, or finish of a replacement may vary if the original model has been changed or discontinued.

A replacement product remains covered only for the remaining portion of the original warranty period. Replacement does not create a new 10-year warranty period.

HAVERA may require return of the defective product, removal of its label, or verifiable disabling of the product before a replacement is shipped.

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7. CLAIMS NOT COVERED

If inspection determines that the issue is not covered:

• HAVERA will inform the customer of the reason for denial.
• The product may be returned to the customer if the customer pays the applicable shipping cost.
• If the customer does not respond or pay shipping within 30 days after notice, HAVERA may dispose of the product to the extent permitted by law.

Claims containing false information, altered proof of purchase, misleading photographs, or any attempted fraud will be denied and may result in loss of eligibility for future claims.

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8. LIMITATION OF LIABILITY

To the extent permitted by law, HAVERA’s maximum liability under this warranty is limited to the original price paid for the covered product.

HAVERA is not responsible for damage to a mattress, loss of use, cleaning costs, lodging, lost income, or other indirect, incidental, special, or consequential damages.

Some states do not permit certain exclusions or limitations, so some of these provisions may not apply to the purchaser.

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9. CONSUMER LEGAL RIGHTS

This 10-Year Limited Warranty gives the purchaser specific legal rights. The purchaser may also have other rights that vary by state.

Nothing in this warranty limits rights that cannot be excluded or restricted under applicable law.

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10. CONTACT

Register the product at havera.us/warranty.

Email: info@havera.us

This warranty is provided by Brightwell Commerce LLC, operating under the HAVERA brand.